Hi All, Roy, I'm not entirely sure if you paid attention to what you wrote, as you said: "Last time I bought a sangoma card, I was given excellent support by the reseller from .pl". Now, this means that Sangoma has a local reseller that renders support for Sangoma products. Most of the people here are complaining about the fact that when calling Digium, the service is problematic. Well, I believe that Digium should services it's channels, the channels should support the resellers and the resellers should support The customers. I don't think that any company, no matter what its size or function is, could support the end users. Even the mighty ugly M$ has country based support Centers.
We are currently in the process of establishing such a service center in Israel and Turkey, to service the market here. The end target is to have the resellers and Customer call the local support center, and not call Digium in the states. If someone thinks otherwise, I'd be happy to know about it. Nir S -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Roy Sigurd Karlsbakk Sent: Thursday, April 07, 2005 11:40 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Sangoma VS. Digium >> Technically speaking not. But Sangoma's support seems to be pretty >> much better. > > My understanding is that to an extent when we buy Sangoma we're > putting the dagger to Digium. They're glad to use Asterisk as a > selling point for their hardware, but unwilling to donate anything > back to the Asterisk community. digium can sell asterisk shirk-wrapped with the current dual licence. if other hardware is better than digium's, I'd buy it, both because it _is_ better and because digium's support isn't the best on the planet, to be frank. Last time I bought a sangoma card, I was given excellent support by the reseller from .pl roy _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
