> -----Original Message-----
> From: Bill Ford [mailto:[EMAIL PROTECTED]
> I'd like to see what some of you are doing to reliably accccess
> voicemail from an outside line.
We have two ways of doing it.
One is a special extension from our IVR main menu. From the menu, users can
dial # followed by their extension number to access voicemail. This is a
carry-over from how our old system worked.
exten => _#XXX,1,MailboxExists(${EXTEN:1})
exten => _#XXX,2,SayDigits(${EXTEN:1})
exten => _#XXX,3,Playback(T-is-not-available)
exten => _#XXX,4,Goto(main-menu,s,1)
exten => _#XXX,102,Voicemailmain(${EXTEN:1})
exten => _#XXX,103,Hangup()
However, during the day the receptionist answers, instead of the IVR. To
allow people to still directly check their mail, we set up a POTS line as a
"back door number" into the system. The line is shared with an
outgoing-only computer fax modem, so the net cost of adding this was very
low.
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