Thanks for the replies. I've got a bit further now after running the agi script manually, turns out the asterisk perl module was missing. I've got that and it gets somewhat further now.
However I am running RT 3.4.1, so I assume by what you say Kris its probably not going to work? As soon as I leave a message now on the * console I see:- -- Executing Answer("SIP/2010-8f2c", "") in new stack -- Executing AGI("SIP/2010-8f2c", "/var/lib/asterisk/agi-bin/rt_ticket.agi") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi -- AGI Script Executing Application: (Answer) Options: () -- Playing 'rt/ticket-choices' (language 'en') -- AGI Script Executing Application: (Record) Options: (/tmp/filesflYBL:wav) -- Playing 'beep' (language 'en') rt*CLI> [Sat Apr 9 08:50:13 2005] [crit]: Can't call method "IsPassword" on an undefined value at /tmp/0.1/rt-soap-server.pl line 237. (/usr/local/rt3/lib//RT.pm:285) -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0 And if I try to update an exisiting ticket I see: -- Executing Answer("SIP/2010-da15", "") in new stack -- Executing AGI("SIP/2010-da15", "/var/lib/asterisk/agi-bin/rt_ticket.agi") in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi -- AGI Script Executing Application: (Answer) Options: () -- Playing 'rt/ticket-choices' (language 'en') -- Playing 'rt/enter-ticket' (language 'en') -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi completed, returning 0 It's a shame it does not work, as I see a some nice possibilites with * and RT and maybe festival for reading some stuff back. Cheers Mike On Apr 9, 2005 4:41 AM, Kris Boutilier <[EMAIL PROTECTED]> wrote: > Your success may depend on your version of RT. The RT-Soap-Server.pl > interface has been depreciated. > > We've taken the somewhat easier, if less elegant approach of just setting up > a voicemail box with a longwinded greeting that invites the caller to leave a > VM that is in turn emailed as an attachment into RT: > > /etc/asterisk/extensions.conf: > 6808 => ,Request Tracker,[EMAIL PROTECTED],,attach=yes|delete=yes ; > Voicemails left in this box are forwarded into RT > > Certainly an interactive IVR would be much nicer, but it'll probably take a > fair amount of work to construct against RT 3.4.x. > > For the uninitiated, Request Tracker is an elegant and light weight GPL'ed > trouble ticketing system: http://www.bestpractical.com Great for managing > all those user interactions stemming from a new deployment of Asterisk. > > :-) > > Kris Boutilier > Information Systems Coordinatior > Sunshine Coast Regional District > > > -----Original Message----- > > From: Mike Dent [mailto:[EMAIL PROTECTED] > > Sent: Friday, April 08, 2005 4:46 PM > > To: Asterisk Users Mailing List - Non-Commercial Discussion > > Subject: [Asterisk-Users] Asterisk and RT (Request Tracker) setup? > > > > > > Hi, > > I'm attempting to get Asterisk and RT working, I've followed the > > details from http://megaglobal.net/docs/asterisk/html/rtasterisk.html > > > > When I dial the extension I put the rt agi on for testing all I get is > > silence and on the * console > > I see: > > rt*CLI> > > -- Executing Answer("SIP/2010-f6f5", "") in new stack > > -- Executing AGI("SIP/2010-f6f5", > > "/var/lib/asterisk/agi-bin/rt_ticket.agi") in new stack > > -- Launched AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi > > -- AGI Script /var/lib/asterisk/agi-bin/rt_ticket.agi > > completed, returning 0 > > > > Anybody else got this working? > > > > Thanks > > > > Mike > _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users