The call bridge is the onoy thing that seems suspect.
Can an internal user do a 3-way to an external site? If so, this could
In theory, but no-one has ever done so.
explain how someone else could hear a conversation but it would mean
that the agent did something really dumb like conference in another
individual who had no access to your companies info.
Other than something like that, I inclined to think this has to be the provider. Have you contacted BT yet?
I will be doing so tomorrow. Rest assured :)
Julian
W
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