From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Dov Bigio Hello, I am setting up an ACD using *, but found a an issue that
I am not being able to resolve, and this might impact our * implementation. We have a call center with 4 agents, which should receive
calls from their queue. But we also have a "call center management"
team which should be able to talk to end customers in case the first level call
center is not able to solve the problem. There are two issues there:
This one can be fixed if you want by going
with the paid xten pro software. It has a transfer button.
In stead of transferring to the next level
support have your agents park the call to lets say 700 it should give you
something like 701 then call the next agent tell them what the problem is and
to pickup exten 701. Thank you very much Dov |
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