thanks for the help... I knew I missed some info... 

Music on hold.. I am not using any form of it.

As for AGIs... I do have AreskiCC installed but it is used for only
some calls. I discounted it as being the culprit as the problem seems
to occur even when no one is connected and for sure when the AGI is
not active. It is the older AreskiCC version tho as I have had no
incentive to upgrade it as we use it mainly for testing quality etc.

Any clearer?
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