it sounds like the default behaivor of an [EMAIL PROTECTED] setup.
(B
(Bnot that I am knocking [EMAIL PROTECTED] in anyway - its a great way to test
(Bnew features.
(B
(BOn 4/20/05, Henry Devito <[EMAIL PROTECTED]> wrote:
(B> Can you post your config's? What version of * are you using? This doesn't
(B> happen on any of my queues. I have queues set up on several customers
(B> systems. If there are agents/members available the caller rings them
(B> directly, no announcements played.
(B> ----- Original Message -----
(B> From: "Brett, Gary" <[EMAIL PROTECTED]>
(B> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
(B> <[email protected]>
(B> Sent: Wednesday, April 20, 2005 7:21 AM
(B> Subject: [Asterisk-Users] A question about queues
(B>
(B> > Hi there, quick question about queues
(B> >
(B> > When calling a queue (which contains eg 4 extensions) it tells me what
(B> > position I am in the queue and then plays some music$B!D(Bthat is
(B> > fine$B!D(B
(B> > however, If there is no-one in the queue , it tells me that im first in
(B> > line
(B> > and then plays hold music while the phones ring. This is annoying my
(B> > callers
(B> > quite a bit . How do I get it so that if I ring the queue, it just puts me
(B> > straight through to one of the available 4 phones, and only if all 4
(B> > phones
(B> > are busy (ie on calls) then announce a position in the queue and play
(B> > music?
(B> >
(B> > For example
(B> >
(B> > User 1 dials 7272 $B"*(B goes through to agent 1
(B> > User 2 dials 7272 $B"*(B goes through to agent 2
(B> > User 3 dials 7272 $B"*(B goes through to agent 3
(B> > User 4 dials 7272 $B"*(B goes through to agent 4
(B> > User 5 dials 7272 $B"*(B announces message that you are first in line
(B> > User 6 dials 7272 $B"*(B announces message that you are second in line
(B> >
(B> >
(B> > Any help on this would be greatly appreciated
(B> >
(B> >
(B> > _______________________________________________
(B> > Asterisk-Users mailing list
(B> > [email protected]
(B> > http://lists.digium.com/mailman/listinfo/asterisk-users
(B> > To UNSUBSCRIBE or update options visit:
(B> > http://lists.digium.com/mailman/listinfo/asterisk-users
(B>
(B> _______________________________________________
(B> Asterisk-Users mailing list
(B> [email protected]
(B> http://lists.digium.com/mailman/listinfo/asterisk-users
(B> To UNSUBSCRIBE or update options visit:
(B> http://lists.digium.com/mailman/listinfo/asterisk-users
(B>
(B_______________________________________________
(BAsterisk-Users mailing list
([email protected]
(Bhttp://lists.digium.com/mailman/listinfo/asterisk-users
(BTo UNSUBSCRIBE or update options visit:
(B http://lists.digium.com/mailman/listinfo/asterisk-users
