Joseph Gutowski wrote:
The only way I know of to speed it up is to turn off all of the
features like distinctive ring detection, caller ID, etc. -- depending
on your usage, that may help some. I haven't confirmed that this
actually does anything myself, but it seems logical that Asterisk
could pick up quicker if it wasn't waiting for caller ID. This is what
people suggest if you Google the list.

Either way, the best I've ever managed on the X100P's was 1 ring
before Asterisk picks up and starts doing its thing.

We came across this exact problem in testing, and the more we thought about it, the more we realised it's actually a non-problem.


Think about it from the point of view of the person ringing. What do they hear, if there's that delay?

   <ring ring>
   <ring ring>
   <ring ring>
   Thank you for calling XYZ. Please press 1 for this, 2 for that
   <hold music>
   Hello, XYZ, Dave speaking, how can I help?

Now remove the <ring ring> - they've barely finished dialling before they're into the "Thank you for calling". I don't know about you, but I tend to use the "ringing time" as a bit of an opportunity to get my brain in gear. It actually *throws* me slightly if I don't hear a ring or three.

If somebody's using an all-in-one type of phone, perhaps a landline with the buttons in the same physical bit you hold to your head, or a mobile, they'll probably miss the first ring or so as they move the phone from in front of them to their ear.

Which is better - they miss a <ring ring> or they miss the initial announcement and have to go through the IVR again, or just plain get a bit flustered? Don't forget - not all callers are "us". A lot of people out there still have techno-fear with things as complex as telephones.

--
Adrian Chapman
Director
Trivas Ltd
Business on the Move
Mobility - Messaging - Infrastructure - Security - Remote Access
07796 690210 - 01582 626552
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