Yes, I read them. But, then my question is: how can I make the file
name include the agent that "will" get the call once it's distributed?
Thanks,
Daniel
On Apr 27, 2005, at 3:40 AM, Anton Krall wrote:
You can record queue conversations, check out the configs in queue.conf
|-----Original Message-----
|From: [EMAIL PROTECTED]
|[mailto:[EMAIL PROTECTED] On Behalf Of
|Daniel Salama
|Sent: Martes, 26 de Abril de 2005 05:53 p.m.
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: [Asterisk-Users] Queue Management and Command Execution
|
|Is there a way to execute a command prior to sending a queued
|call to an agent?
|
|What I'm trying to do is record agent's conversation at the
|server. I could put the Monitor command when the call is
|answered by *, but if the caller has to wait on hold for some
|time, I wouldn't want to record that.
|
|What I would prefer is to be able to put the caller in a queue
|and once an agent is ready, for the Monitor command to kick
|in. Even better would be to know the agent id where the call
|is going to be sent to, so I can use it as part of the file
|name of the Monitor command.
|
|Any clues on how to do this, if at all possible?
|
|Thanks,
|Daniel
|
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|
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