Hi ! I am using queues with MOnitor Application but the thing is that Iwant to save the files starting with the Answering agent name. I have tried a lot of things but nothing seems to work. If i put Monitor application on top of dialing the agent then as soon as agent picks up the recording hangs up without recording anyhting. And if I put the Monitor application on top of Queue command then I have to specify the saving filename before I know that to which agent the call is going. ANy comments , suggestions appreciated. Thanks, Usman.
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