On 5/9/05, Tim Litwiller <[EMAIL PROTECTED]> wrote: > Tim Litwiller wrote: > > > I have a customer looking for an automated way to provide his > > customers information. > > > > He found some windows software called Active Call Center - but I > > believe that he did the 40 day trial and it crashed his windows > > machine to much. So he wants something that can do a similar task > > running on linux. > > > > The Users expierience should go something like this > > > > One of his customers calls in the IVR asks for his account number and > > password - based on that it does database lookups for several reports > > and reads those back to the customer with text to speech. > > > > I'm not sure if the customer should be able to change account > > information online or not at this point. > > > > If someone has done something like this already Please let me know.
We have, and the one comment I would make is that asking for an alphanumeric username and password is too much for most people. A good combination we found is a numeric pin/password and the phone number. It's easier for people to remember, easier to enter, and then you can also do caller id verification. Chris _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users