Hi
Tks, and this can be done irrespective of the type of trunk used, i.e if its over IP, since this will be a remotely hosted setup, with IP phones only.
Iqbal
Tony Mountifield wrote:
In article <[EMAIL PROTECTED]>, Iqbal <[EMAIL PROTECTED]> wrote:
With asterisk is it possible to evenly distribute calls amongst agents, even if a agent is free, but has previously received a call, is it possible to send it to one who hasnt.
Look at http://www.voip-info.org/wiki-Asterisk+call+queues particularly the paragraph "Strategies".
Cheers
Tony
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