Rusty Shackleford wrote:
I really wish they could do better. I sent them the following in response to their request that I update credit card info. I haven't gotten a reply after 2 days. I really think that right now is a bad time for them to be cancelling/suspending an account with a $16 balance due and less than 100 minutes per month actual usage. Here is what I wrote:-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Daniel Dziubanski
Sent: Wednesday, May 11, 2005 7:56 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] broadvoice NCFA numbers
Im about to drop their service; looking for another service that allows asterisk and has in bound AZ 480 dids right now.
It should say " And our ENGINEER not ENGINEERS are hiding under their desk hoping the problem will go away, we highly doubt to have this resolved within a week, please don't call, we don't answer out phones"
In all fairness, they do answer their phones, and (in rather stark contrast to some other VOIP providers) their support staff are remarkably pleasant under what must be extremely trying circumstances. The wait is long, to be sure, but there are humans there.
The human I spoke to took time to do what trouble-shooting he could, was
grateful to have a clue-ful asterisk user that could at least tell him
what errors were being returned, and then eventually explained that the
problem was with a vendor and that the ETR supplied by the vendor was
long passed. He could offer no realistic estimate for restoration of
service.
It's a shame that they can't get things fixed. This episode is going to cost them dearly, because I believe that lots of others are doing what I'm doing, and pulling the plug. It's been a week now, and there are other options.
The reason for the problem is that I had to cancel the card and a replacement card with a new number is on the way.
Check my activity since opening this account and you will see that I only have used the account so far for test/development purposes.
There is a lot of noise in some forums and mailing lists about your recent outages and other problems.
I just checked and see that my primary number works but the tollfree does not.
Give me the opportunity to actually use the account and maybe I can post something positive. The reason I have kept this account so long without really using it is that I do believe you have the best BYOD policies. That means that you are the nicest provider to do business with providing the quality of service issues get resolved. I do wish you the best.
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