You should try each possible setting and see if the primary and tollfree
numbers work with them. Then call BV, wait on hold for 15 minutes and
get dropped to a fast busy signal.
[EMAIL PROTECTED] wrote:
I'm using dtmf=inband and dtmfmode=inband. Should I try rfc2833? From what
I could tell, Broadvoice "might" support it, but others have said that they
don't.
Original Message:
-----------------
From: Paul [EMAIL PROTECTED]
Date: Mon, 16 May 2005 15:28:48 -0400
To: [email protected]
Subject: Re: [Asterisk-Users] Broadvoice Toll-Free IVR issues
[EMAIL PROTECTED] wrote:
Perhaps someone else has had this issue. I currently have BroadVoice as my
SIP provider with two phone numbers. The first number is my primary local
number; the second is an 877 toll-free number.
The issue is with the IVR abilities. When calling the primary number you
can press 200 at the main menu and receive my extension. When calling the
877 number, 200 will result in “that option is invalid”… Heck, just after
pressing “2” it will give that message. If you press 1 it takes you to the
support queue. The IVR is set up to give you the sales queue after pressing
2, but it doesn’t do that either.
Anyone have any ideas?
I remember running into something else that was different for the
tollfree number with BV. IIRC - the supported codecs differed. It makes
me think that the tollfree calls come from a different gateway. They
only allow one SIP device(whether hardware or software) per account
which rules out the most obvious workaround for the problem. Looks to me
like dtmf settings are different on the two gateways/routers they are using.
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