I missed the numbers can some one repost?
thanks
hank
email:
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gmail:
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msn messenger:
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aim:
hanksmith5
skype:
hanksmith5
----- Original Message -----
From: "Darren Nickerson" <[EMAIL PROTECTED]>
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<[email protected]>
Sent: Tuesday, May 24, 2005 12:58 PM
Subject: Re: [Asterisk-Users] Broadvoice delivers CID even when restricted?
"Matthew Crocker" <[EMAIL PROTECTED]>:
I know David Epstein and Dan Geopp personally, they are good guys,
posting their direct office numbers on the mailing list is extremely bad
form.
As someone who has been given unacceptably vague, meaningless and often
blatantly dishonest replies from badly trained support "staff" over the
past three weeks, I'm glad to see these numbers released. Broadvoice has
no escalation procedure ..., and they simply don't have any information
for the people who eventually answer the phone to give to customers. I
mean if you're going to pick up the phone, you'd think someone would at
least tell them what to say!?
They may be nice guys but their handling of this recent crisis means that
they should anticipate taking a few calls.
After three weeks of "we're working on it - call us in a few days"
answers, we've been told that Broadvoice doesn't have inbound 800 service
any more, and that they haven't actually been looking into our issue at
all, since it's a network-wide failure whose reasons they understand, but
just don't generally divulge. Apparently they're working with a new
carrier to bring 800 back, but at this time it's completely out of service
(can anyone confirm this?).
And yet I can still buy an instant-activation 800 number online, and have
been able to for this entire period.
I've been a loyal customer, been patient and stuck with them for weeks.
All I want now is the truth, and it's good to have new numbers at which to
seek that truth. If inbound 800's not coming back, I'll look elsewhere for
inbound 800 service and pick through the pros/cons of the various other
ITSPs who have been reported to interoperate (with varying degrees of
success) with Asterisk. If it really is coming back in any meaningful way,
I can wait a few more weeks.
-d
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