Looking forward to seeing it Matt. Please let us know when the new release is available for download.
|-----Original Message----- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of mattf |Sent: Mi�rcoles, 25 de Mayo de 2005 10:12 a.m. |To: 'Asterisk Users Mailing List - Non-Commercial Discussion' |Subject: RE: [Asterisk-Users] CRM integration (was RE: CallerID) | |The method we use for web popups on incoming calls in the |astGUIclient client app that we are working on for release |next week is to use AJAX(Javascript + XMLHTTPRequest) It works |in Firefox and IE5+ and doesn't require any META refreshes. |We've been using this internally for the last month and it works great. | |MATT--- | | |-----Original Message----- |From: Anton Krall [mailto:[EMAIL PROTECTED] |Sent: Wednesday, May 25, 2005 10:41 AM |To: 'Asterisk Users Mailing List - Non-Commercial Discussion' |Subject: RE: [Asterisk-Users] CRM integration (was RE: CallerID) | | |As one of the members said. The idea behind this is not to |have to install any app on the computer but base everything on |web apps. Im still trying to find out how to mix everything |together but it's a mixture of Asterisk Manager usage and some |PHP coding for example. | |You can probably just open a web page, and it will show you |the callerid of whos calling you, provided you first told the |web page your extension number or technology, like |SIP/myextension so it can check the manager and see when a |Dial is executed and extract the callerid. | |After that, it can probable just open a new browser |automatically and insert the callerid or whatever into a URL |for your CRM. | |It doesn't seem to be complicated but for example, the things |that bother me are refreshes, I don't want to use meta |refreshes for this monitoring webpage every X seconds, rather, |use something more realtime... Any ideas? | ||-----Original Message----- ||From: [EMAIL PROTECTED] ||[mailto:[EMAIL PROTECTED] On Behalf Of Iassen ||Hristov ||Sent: Mi�rcoles, 25 de Mayo de 2005 09:15 a.m. ||To: [email protected] ||Subject: [Asterisk-Users] CRM integration (was RE: CallerID) || ||I am also very interested in CRM integration. Anything I can do to ||help? || ||One thing I don't understand is how is the browser being launched on ||the person's PC. Or is it not launched automatically? || ||Anyone know of a simple app running on the desktop to do this? ||I looked into IPSwithcBoard and it appears like it should be |able to do ||the job, ||but: ||a) It is pretty heavy - it does a lot of other things that are not ||necessary in this scenario ||b) it did not work for me. It gives me a bunch of exceptions when ||connecting to my Asterisk box. || ||--- ||Iassen Hristov || ||> ------------------------------ ||> ||> Message: 3 ||> Date: Tue, 24 May 2005 22:03:48 -0500 ||> From: "Anton Krall" <[EMAIL PROTECTED]> ||> Subject: RE: [Asterisk-Users] CallerID ||> To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" ||> <[email protected]> ||> Message-ID: <[EMAIL PROTECTED]> ||> Content-Type: text/plain; charset="us-ascii" ||> ||> Hi Michiel. ||> ||> Could We do that? Could you help me disect your apis so I |can better ||> understand what you are doing? I code in php so mustly what ||We need to ||> do is understand what you are doing to your DB, etc. ||> ||> Let me know what to do. ||> ||> Thx! And I sure think this is going to be a great addon to the list ||> for everybody looking to use php and integrate CTI into apps like ||> SugarCRM, salesforce.com, etc. ||> ||>| -----Original Message----- ||>| From: [EMAIL PROTECTED] ||>| [mailto:[EMAIL PROTECTED] On Behalf ||Of Michiel ||>| van Baak ||>| Sent: Martes, 24 de Mayo de 2005 04:45 p.m. ||>| To: [email protected] ||>| Subject: Re: [Asterisk-Users] CallerID ||>| ||>| On 23:44, Tue 24 May 05, Anton Krall wrote: ||>|> I like you scenario Michiel! ||>|> ||>|> Ok, I have sugarcrm installed on the same box as ||>| asterisk...What do I ||>|> need to do in order to, for example, start my softphone or ||hardphone ||>|> and when an incoming calls comes in, make a window popup ||(web window ||>|> that is) and show the contact window for that particular ||>| callerid on sugarcrm.. ||>|> ||>|> Any ideas? ||>| ||>| Anton, ||>| ||>| We have this setup working in our webbased php app. ||>| The process is like this: ||>| When a call comes in, we launch a php agi script. This agi script ||>| does a SQL query in our contacts database to see if one of our ||>| customers has a phone number record that matches ||${CALLERID}. If so, ||>| it will put this customers database id in a temporary |table. In our ||>| application we have a php script that turns this table into a xml ||>| file, and that xml file is read by a little javascript |thing in our ||>| php webbased app. ||>| ||>| As you see it doesn't matter what phone/software you have on the ||>| client, all is done in asterisk dialplan and the webbased app. I ||>| think it should be possible to set the calleridname on the |asterisk ||>| channel so the phone will show it too, but we didn't care ||about that ||>| cause some of the phones are budgetones (yeah yeah I know, |they are ||>| getting replaced by GXP-2000's next week) and those wont show it ||>| correctly ||>| ||>| Have another look at the files in the tgz file on my website. ||>| If you want we can have a look at it together and see how ||we can get ||>| this to work with sugarCRM. ||>| I'm not familiar with sugarCRM but I can have a look at it |with you ||>| if you want. ||>| If it is possible in sugarCRM to get a customers overview screen ||>| using an url with parameters it should be very easy to modify our ||>| scripts so it works with sugarCRM. If it works with html ||post data it ||>| will need some work, but a day should be enuf to fix that I think. ||>| ||>| Right now we are not generating alerts of calls with a ||callerid that ||>| does not match one of our customers, but it can be done so it will ||>| just show you the phone nr and not the customer name. ||>| ||>| If you want to contact me off-list that's ok. ||>| But I think this is interesting enough for the list so ||other ppl and ||>| vendors can watch and start working on their projects ;) ||>| ||>| Sorry for the long story, but this is an issue that, in my |opinion, ||>| really makes asterisk a HUGE added value product for business life. ||>| ||>| Cheers, ||>| ||>|> ||>|> | -----Original Message----- ||>|> | From: [EMAIL PROTECTED] ||>|> | [mailto:[EMAIL PROTECTED] On Behalf ||>| Of Michiel ||>|> | van Baak ||>|> | Sent: Martes, 24 de Mayo de 2005 02:14 p.m. ||>|> | To: [email protected] ||>|> | Subject: Re: [Asterisk-Users] CallerID ||>|> | ||>|> | On 11:18, Tue 24 May 05, Anton Krall wrote: ||>|> |> Anyway that works would be nice :) What I would like to do ||>|> | Is get the ||>|> |> callerid and then pass that parameter in order to open ||a http url ||>|> |> containing the callerid to pass or open a CRM webpage ||>| like SugarCRM. ||>|> |> ||>|> | ||>|> | Why is it that you want to do this client side ? ||>|> | In my opinion it's better to do this on the server. ||>|> | That way you really benefit of a web-based application like ||>| sugarCRM. ||>|> | Webbased apps are made so you don't have to carry your own ||>| pc to get ||>|> | into the app. Why not do the same with callerID? ||>|> | ||>|> | Senario: ||>|> | Sitting on a beach on a tropical island, enjoying a nice drink. ||>|> | You still want to make money so you use a webbased app |with your ||>|> | laptop. Softphone logged in to the * box. ||>|> | A server-side handled callerID mechanism would be the ||way to go if ||>|> | you ask me. ||>|> | -- || || || ||_______________________________________________ ||Asterisk-Users mailing list ||[email protected] ||http://lists.digium.com/mailman/listinfo/asterisk-users ||To UNSUBSCRIBE or update options visit: || http://lists.digium.com/mailman/listinfo/asterisk-users || | |_______________________________________________ |Asterisk-Users mailing list |[email protected] |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users |_______________________________________________ |Asterisk-Users mailing list |[email protected] |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
