Sure thing. |-----Original Message----- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Michiel van Baak |Sent: Mi�rcoles, 25 de Mayo de 2005 02:06 p.m. |To: [email protected] |Subject: Re: [Asterisk-Users] CallerID | |On 12:20, Wed 25 May 05, Anton Krall wrote: |> Say the Word Michiel... When do We start? | |Can I contact you tomorrow ??? |Tonight is too slow for me to stay focussed. | |> |> |-----Original Message----- |> |From: [EMAIL PROTECTED] |> |[mailto:[EMAIL PROTECTED] On Behalf |Of Michiel |> |van Baak |> |Sent: Martes, 24 de Mayo de 2005 04:45 p.m. |> |To: [email protected] |> |Subject: Re: [Asterisk-Users] CallerID |> | |> |On 23:44, Tue 24 May 05, Anton Krall wrote: |> |> I like you scenario Michiel! |> |> |> |> Ok, I have sugarcrm installed on the same box as |> |asterisk...What do I |> |> need to do in order to, for example, start my softphone or |> |> hardphone and when an incoming calls comes in, make a |window popup |> |> (web window that is) and show the contact window for that |> |> particular |> |callerid on sugarcrm.. |> |> |> |> Any ideas? |> | |> |Anton, |> | |> |We have this setup working in our webbased php app. |> |The process is like this: |> |When a call comes in, we launch a php agi script. This agi script |> |does a SQL query in our contacts database to see if one of our |> |customers has a phone number record that matches |${CALLERID}. If so, |> |it will put this customers database id in a temporary table. In our |> |application we have a php script that turns this table into a xml |> |file, and that xml file is read by a little javascript thing in our |> |php webbased app. |> | |> |As you see it doesn't matter what phone/software you have on the |> |client, all is done in asterisk dialplan and the webbased app. I |> |think it should be possible to set the calleridname on the asterisk |> |channel so the phone will show it too, but we didn't care |about that |> |cause some of the phones are budgetones (yeah yeah I know, they are |> |getting replaced by GXP-2000's next week) and those wont show it |> |correctly |> | |> |Have another look at the files in the tgz file on my website. |> |If you want we can have a look at it together and see how |we can get |> |this to work with sugarCRM. |> |I'm not familiar with sugarCRM but I can have a look at it with you |> |if you want. |> |If it is possible in sugarCRM to get a customers overview screen |> |using an url with parameters it should be very easy to modify our |> |scripts so it works with sugarCRM. If it works with html |post data it |> |will need some work, but a day should be enuf to fix that I think. |> | |> |Right now we are not generating alerts of calls with a |callerid that |> |does not match one of our customers, but it can be done so it will |> |just show you the phone nr and not the customer name. |> | |> |If you want to contact me off-list that's ok. |> |But I think this is interesting enough for the list so |other ppl and |> |vendors can watch and start working on their projects ;) |> | |> |Sorry for the long story, but this is an issue that, in my opinion, |> |really makes asterisk a HUGE added value product for business life. |> | |> |Cheers, |> | |> |> |> |> |-----Original Message----- |> |> |From: [EMAIL PROTECTED] |> |> |[mailto:[EMAIL PROTECTED] On Behalf |> |Of Michiel |> |> |van Baak |> |> |Sent: Martes, 24 de Mayo de 2005 02:14 p.m. |> |> |To: [email protected] |> |> |Subject: Re: [Asterisk-Users] CallerID |> |> | |> |> |On 11:18, Tue 24 May 05, Anton Krall wrote: |> |> |> Anyway that works would be nice :) What I would like to do |> |> |Is get the |> |> |> callerid and then pass that parameter in order to open a http |> |> |> url containing the callerid to pass or open a CRM webpage |> |like SugarCRM. |> |> |> |> |> | |> |> |Why is it that you want to do this client side ? |> |> |In my opinion it's better to do this on the server. |> |> |That way you really benefit of a web-based application like |> |sugarCRM. |> |> |Webbased apps are made so you don't have to carry your own |> |pc to get |> |> |into the app. Why not do the same with callerID? |> |> | |> |> |Senario: |> |> |Sitting on a beach on a tropical island, enjoying a nice drink. |> |> |You still want to make money so you use a webbased app with your |> |> |laptop. Softphone logged in to the * box. |> |> |A server-side handled callerID mechanism would be the |way to go if |> |> |you ask me. |> |> |-- |> |> |Michiel van Baak |> |> |http://lunteren.vanbaak.info |> |> |[EMAIL PROTECTED] |> |> |GnuPG key: |> |> |http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D |> |> | |> |> |"Two of the most famous products of Berkeley are LSD and BSD. |> |> |I don't think that this is a coincidence." |> |> | |> |> |_______________________________________________ |> |> |Asterisk-Users mailing list |> |> |[email protected] |> |> |http://lists.digium.com/mailman/listinfo/asterisk-users |> |> |To UNSUBSCRIBE or update options visit: |> |> | http://lists.digium.com/mailman/listinfo/asterisk-users |> |> | |> |> |> |> _______________________________________________ |> |> Asterisk-Users mailing list |> |> [email protected] |> |> http://lists.digium.com/mailman/listinfo/asterisk-users |> |> To UNSUBSCRIBE or update options visit: |> |> http://lists.digium.com/mailman/listinfo/asterisk-users |> | |> |-- |> |Michiel van Baak |> |http://lunteren.vanbaak.info |> |[EMAIL PROTECTED] |> |GnuPG key: |> |http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D |> | |> |"Two of the most famous products of Berkeley are LSD and BSD. |> |I don't think that this is a coincidence." |> | |> |_______________________________________________ |> |Asterisk-Users mailing list |> |[email protected] |> |http://lists.digium.com/mailman/listinfo/asterisk-users |> |To UNSUBSCRIBE or update options visit: |> | http://lists.digium.com/mailman/listinfo/asterisk-users |> | |> |> _______________________________________________ |> Asterisk-Users mailing list |> [email protected] |> http://lists.digium.com/mailman/listinfo/asterisk-users |> To UNSUBSCRIBE or update options visit: |> http://lists.digium.com/mailman/listinfo/asterisk-users | |-- |Michiel van Baak |http://lunteren.vanbaak.info |[EMAIL PROTECTED] |GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x7E0B9A2D | |"Two of the most famous products of Berkeley are LSD and BSD. |I don't think that this is a coincidence." | |_______________________________________________ |Asterisk-Users mailing list |[email protected] |http://lists.digium.com/mailman/listinfo/asterisk-users |To UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users |
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