VoIPSupply has given me some of the best customer service I've ever received ANYWHERE. period. I called their 800 number and spoke with Dave (David?) and he advised me on purchases and hooked me up with everything I wanted/needed!
Thanks VoIPSupply! -- Tom Hayden On 5/25/05, Karl J. Vesterling <[EMAIL PROTECTED]> wrote: > > VoipSupply tech support is awesome... I'll second that observation. > > > > At 06:51 PM 5/25/2005, you wrote: > > I have followed this thread but didn't say anything until I read this > one, since I think that the problems he had with VoipSupply.com were > the writers fault and not voipsupply.coms. > So here I start, I have purchased from voipsupply.com over 120 phones > (Polycom, Cisco, Sipura, Uniden) the last few weeks. I have never had > a technical or other sales problem with them, not even shipping, of > course when I order large quantities I don't expect next day delivery, > it's more like 10 days. But whenever I ordered smaller quantities they > were shipped the day they were ordered. I even tried by ordering > direct from their site without calling the sale rep I usually use, so > that I don't get special attention, and viola it was shipped that same > day. As for technical support, I can only say that I couldn't ask for > something better, they are very good in supporting as much as they > have to go (new firmwares, deployment examples, and so on). > > On 5/25/05, Karl J. Vesterling <[EMAIL PROTECTED]> wrote: > > > > We just bought (a couple weeks ago) Qty 6 Cisco Phones from them. > > There was no licenses with the phones... Go figure... So, evidently > > they're supposed to be new, and one would expect they come with the > license, > > but alas no license. > > > > Really, since when does it come with a license? > http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356 > They don't even say that it comes with the license. Anyhow why do you > want the license? It's only needed for call manager. Try dealing with > Cisco and they will tell you $300 + without the license. I'm coming > from there. > > > We discovered this during our initial purchase of a few Sipura Units and > > (2) Cisco 7960 Phones. > > So if you went ahead and purchased 6 more, you obviously knew whats going > on. > > > When we purchased the (6) additional Cisco 7960's it would seem that no > > only was there no license (as expected), > as your ignorance expected. > > But the phone itself was configured > > with an unknown password and they weren't consistent with the Firmware > > versions installed. Needless to say upgrading these to the latest SIP > > Firmware was quite the difficult task. > > Cisco ships them with SCCP, so why to you expect voipsupply.com to change > it? > Nowhere is it mentioned that it will be preloaded with sip. > http://www.voipsupply.com/product_info.php?manufacturers_id=10&products_id=356 > > Difficult task? really? so is eating and sleeping, if you haven't got > the time (I haven't, at least not always). > > > Also worthy of note is that I flew to the location where we were > deploying > > these units (Buffalo NY, which oddly enough is the home town of > Voip-Supply) > > and they had shipped the purchased items to the Bill-To address instead > of > > the Ship-To address. > > This makes me think that you didn't either: > Ask them to ship to another place, or the Ship-To address wasn't > registered with your bank, before you check out the web site clearly > states, that if your shipping address is not on file with your bank it > will be shipped to your bill to address. > > > > > Add to that the packages were a day late, and since the Bill-To address > is > > residential they didn't arrive until 4:55PM on a Friday. > > So why didn't you call UPS or Fedex to fight about this, nothing to do > with Voipsupply.com, unless you ordered it way early in the day, and > they shipped it the day afterwards. > Residential address? I don't see how this is voipsupply.coms fault. > Looks more like your fault to me. > > > > > I had arrived, and anticipated their arrival Thursday AM. > > No ones fault what you thought, anticipated, or ate that morning. > > > In short, I wound up sitting on my hands with my thumb stuck in an > > extremely uncomfortable place for 16 hours eagerly anticipating the > arrival > > of the purchased items. > > I really want to know where that thumb was stuck, any chase of you > revealing that? Please?????? > > > > > Here's the kicker. Since we purchased two MediaTrix 1204's I was > expecting > > to be able to get in touch with their technical support if I had > > difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - > Fri > > Eastern. No dice there... Can you say "Show Stopper" ??? > > I thought this was a voipsupply dot com thread. > > > > > So, not only did I sit on my hands for 16 hours, but this caused me TONS > of > > OK, this gives me some clue at where you thumb was, oh my god for 16 > hours? that really hurts. Can you still type with 10 fingers????? > > > grief since my regular 9 - 5 job here in DC occupies that spectrum of my > > time, and the Thursday and Friday when I was expecting delivery was > personal > > time that I took off from work to do this side project. > > Well I thought that the grief was because of the uncomfortable > position with your thumb and hands, but never mind. > > > > > SUMMARY: > > > > If you call Voip-Supply and the person that answers the call is named > > Damon, ask for someone else. > > > > On the other hand, feel free to recommend Damons incredibly astounding > and > > unique customer service abilities to all your competitors. > > > > > > > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > Best Regards, > Karl J. Vesterling > E-Mail: [EMAIL PROTECTED] > ________________________________ > Telephone: > Washington DC: (202) 448-3009 Extension 0 > Annapolis MD: (240) 524-6706 Extension 0 > Bethesda MD: (301) 576-3014 Extension 0 > Niagara Falls NY: (716) 286-9175 Extension 0 > Buffalo NY: (716) 608-1121 Extension 0 > ________________________________ > Yahoo Messenger: karl_vesterling > ICQ: 1548052 > AOL Instant Messenger: n2vqm > ________________________________ > > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > -- Tom _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
