On Sun, 2005-06-05 at 09:09 -0400, Andrew Kohlsmith wrote: > Now mind you we do some "advanced" logins too... the top 1% of our userbase > in terms of minutes used are actively booted off and disallowed login during > busy times (these are the campers, they're on 24/7). This really does help, > and if they get pissed off enough to leave it really doesn't affect us > negatively. In fact it helps. >
That was a policy we did not adopt, something about using the word 'unlimited' and then not wanting to fill it with a ton of qualifiers like 'its unlimited unless you actually use then then we will limit you, but if you never use it then ...' :) That single fact can help your ratio considerably. > Typically in terms of complaints we tend to hear from the old grannies and > casual users who can't get on during busy times, and our active kickoff of > the campers has almost eliminated that, which indicates to me that we're > close to "optimum". > close to optimum by eliminating a class of users, I think one that should properly be factored in rather than booted off. Its a business decision, and depending on finances one that may be required. -- Trixter http://www.0xdecafbad.com Bret McDanel UK +44 870 340 4605 Germany +49 801 777 555 3402 US +1 360 207 0479 or +1 516 687 5200 FreeWorldDialup: 635378
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