Hello, I'm the lead developer of astGUIclient(with VICIDIAL) and I tried GnuDialer a little while ago. It is different in several ways from how VICIDIAL operates: - Gnudialer is partially compiled into Asterisk and uses Asterisk agents while VICIDIAL operates entirely on top of a stock Asterisk installation and uses it's own agent/queue system. - Gnudialer can use any kind of trunk(I think, we only tested it with Zap) while VICIDIAL is limited to IAX2 or Zap trunks NOTE: It is much more efficient to use IAX2 trunks than SIP trunks especially if you have many concurrent connections to the same provider, that's one major reason to use IAX2 trunks instead of SIP trunks. - VICIDIAL is more involved to get installed although there is a very large and comprehensive installation documentation section while Gnudialer is easier to install if you know what you're doing. - VICIDIAL allows multiple campaigns across multiple servers meaning you can have 8 Asterisk servers with 150 agents all dialing the same campaign at the same time. - VICIDIAL allows for several options not available to Gnudialer like unlimited campaign-specific disposition codes, a custom dial-timeout for outbound calls, non-connected remote-agent capacity, easily configurable 3-way calling/DTMF macros/blind-transfer, fronter to closer capability, agent click-to-record and easy manager call monitoring and barge-in. - VICIDIAL has very detailed web-based administration with real-time agent, campaign and performance reports.
The documention for Gnudialer is not very developed, but it has only been around for 5 months so far and I'm sure that the documentation will grow as it grows and has a larger user-base. VICIDIAL does require a perl/TK app to run on the agent computer to facilitate the display of customer information and to allow for call-termination/recording/park/etc... We are currently developing a real-time web-only VICIDIAL interface(much like the astGUIclient web-app that we released last week) that should be ready by the end of August. We also plan on having SIP-trunk compatibility by the end of August. If one of the Gnudialer developers is monitoring this I would love to learn about some more of the new features coming to Gnudialer. Hope this helps, MATT--- -----Original Message----- From: Jesus Mogollon [mailto:[EMAIL PROTECTED] Sent: Tuesday, June 07, 2005 7:50 PM To: [email protected] Subject: [Asterisk-Users] Gnudialer Hi there! Is there anyone out there using gnudialer? I tried vicidial but couldn't get it to work (does vicidial support SIP trunks anyways?). Gnudialer seems to be simpler, though their web interface needs a little work (version 2.0 seems like a step in the right direction but it isn't out yet). How do you register an agent? The documentation is lacking... Jesus Mogollon _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
