At some time with Qwest for my Frame Relay and 24 voice lines, during all my similar long-running headaches, they inadvertently gave me a 'direct' tier 2 tech number. Now normally, you'd expect a trouble ticket # to be handed to these guys, but they never asked for more than my Circuit ID # or the pilot # of the DIDs, and helped me right from the switchroom!
If you are lucky enough to get a number like this, its GOLD. Chris Coulthurst [EMAIL PROTECTED] |-----Original Message----- |From: [EMAIL PROTECTED] |[mailto:[EMAIL PROTECTED] On Behalf Of |Mark Johnson |Sent: Sunday, June 12, 2005 1:31 PM |To: Asterisk Users Mailing List - Non-Commercial Discussion |Subject: Re: [Asterisk-Users] DID Issue | | |Chris Coulthurst wrote: | |>If you have a loopback plug, I would take that PRI down, |unplug the NIU |>from the Asterisk box, and plug that RJ45 loopback plug in to |the NIU, |>and call the telco, have them run a loop test on your circuit. Out |>here in Qwest-land they can usually get a tester on it and |get results |>to you in less than an hour. Sounds to me like that problem |is theirs, |>this would help prove it. |> |>Chris Coulthurst |>[EMAIL PROTECTED] |> |> |> |After arguing with them for the last few days, they finally discovered |the problem was on their end. They somehow lost the DID in the |translation database. They simply added it back and it works. What |upsets me is that they insisted my equipment was telling them |it was an |unlocated number. It's tough to argue with a large phone company that |they are wrong!! | |Mark |_______________________________________________ |Asterisk-Users mailing list |[email protected] |http://lists.digium.com/mailman/listinfo/asteri|sk-users |To |UNSUBSCRIBE or update options visit: | http://lists.digium.com/mailman/listinfo/asterisk-users | _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
