[Asterisk-Users] Re: Asterisk-Users Digest, Vol 11, Issue 100

[Jason]

Jon, thanks for your help, but I'd rather not do it using agents and 
queues, ideally what would happen is it would simply play the message 
and wait for the person to press a button, if nothing is pressed, it 
just keeps going down the list. Any other suggestions?

[EMAIL PROTECTED] wrote:

Date: Wed, 15 Jun 2005 00:53:14 -0500
From: Jon Gabrielson <[EMAIL PROTECTED]>
Subject: Re: [Asterisk-Users] Newbie question about pressing a key to
        be      connected to the caller
To: Asterisk Users Mailing List - Non-Commercial Discussion
        <asterisk-users@lists.digium.com>
Message-ID: <[EMAIL PROTECTED]>
Content-Type: text/plain;  charset="iso-8859-1"

Check out ackcall=yes in agents.conf

It allows them to press # to accept, or press * to not accept.
then you can do something like:

exten => 101,1,Dial(Agent/101,20,A(presspoundtoanswer)) 

or if you want to get more fancy, check out queues.conf
where you can set ring orders and answer penalties.


Hope this helps,


Jon.


On Tuesday 14 June 2005 09:18 pm, Jason wrote:
 

I have a newbie question about the dialplan. I have a main menu that
picks up on a certain DID number, and gives a list of options. When an
option is selected, for instance 1 for sales, it rings a number of users
in succession until one picks up and is connected to the caller,
otherwise it goes to voicemail. This is all working well. However, I
would like to have the system play a message to the user when they pick
up, saying "There is a call for sales, press 1 to accept the call or 2
to ignore". If the user pressed 1 they would then be connected to the
person calling in, if 2 it would just go to the next person in the
group. Any help would be appreciated, my current context is below for
reference:

[ext-sales]
exten => 1,1,Answer()    ;
exten => 1,2,SetCIDName(Sales)    ;
exten => 1,3,GotoIfTime(${REGTIME}|${REGDAYS}|*|*?ext-cs-vm,1,1)
exten => 1,4,Playback(custom/PleaseWait)
exten => 1,5,Macro(dial,${RINGTIMER},tm,717-6197585949#)
exten => 1,6,Macro(dial,${RINGTIMER},tm,707-6199208398#)
exten => 1,7,Macro(dial,${RINGTIMER},tm,8323686410#)
exten => 1,8,Macro(dial,${RINGTIMER},tm,717-6197585949#)
exten => 1,9,Macro(dial,${RINGTIMER},tm,707-6199208398#)
exten => 1,10,Macro(dial,${RINGTIMER},tm,8323686410#)
exten => 1,11,Goto(ext-sales-vm,1,1)

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