[Asterisk-Users] Queue/How to get the number of incoming calls

[Gary Li]

Hi,all,

 

Now,I am working at make an realtime monitor for the call center based on asterisk.

and ,I had search the archive and wiki.Through the return info from the management API,

I can get the waiting calls ,abandoned calls ,hold time, etc,but I don't know how to get

the number of incoming calls.

The info like following :

 

****************************************************************************************************************************************

Asterisk Call Manager/1.0 Response: Success Message: Authentication accepted Response: Success Message: Queue status will follow

Event: QueueParams Queue: test_queue Max: 18 Calls: 1 Holdtime: 127 Completed: 209 Abandoned: 18 ServiceLevel: 0 ServicelevelPerf: 0.0
Event: QueueMember Queue: test_queue  Location: Agent/101 Membership: static Penalty: 0 CallsTaken: 20 LastCall: 1118794338
Event: QueueMember Queue: test_queue  Location: Agent/102 Membership: static Penalty: 0 CallsTaken: 19 LastCall: 1118778909
Event: QueueMember Queue: test_queue  Location: Agent/103 Membership: static Penalty: 0 CallsTaken: 14 LastCall: 1118782495
Event: QueueMember Queue: test_queue  Location: Agent/104 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0
Event: QueueMember Queue: test_queue  Location: Agent/105 Membership: sta tic Penalty: 0 CallsTaken: 9 LastCall: 1118779889
Event: QueueMember Queue: test_queue  Location: Agent/106 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0
Event: QueueMember Queue: test_queue Location: Agent/107 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0
Event: QueueMember Queue: test_queue Location: Agent/108 Membership: static Penalty: 0 CallsTaken: 146 LastCall: 1118795077
Event: QueueEntry Queue:  test_queue Position: 1 Channel: Zap/6-1 CallerID: 4042662907 Wait: 739

Response: Goodbye Message: Thanks for all the fish.

***************************************************************************************************************************************

 

who knows how to get it through such info ,or there are other method for getting incoming calls number?

 

Any advice and help will be appreciated!

Best Regards,

Gary Li

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