Calls into the asterisk box, including non-VoIP remote agents, are via a ISDN/PRI on a Digium T1 card.
It is the same PRI that inbound and outbound calls come in on and go out through, there are no IP dial tone providers. > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:asterisk-users- > [EMAIL PROTECTED] On Behalf Of Asterisk > Sent: Wednesday, June 22, 2005 8:41 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] logged in agent make an outbound call? > > What type of connection are you using to link their pots with * ? > > For the inbound part, * would be calling them to connect the call. For > their outbound, could you not use the same mechanism that you are > currently using to login, but dial the outbound number instead (so it is > * doing the dialling) ? > > I would have thought that if they can call * to login, then they can > call * to make an outbound call . > > Julian. > > Damon Estep wrote: > > >Yes, I know. > > > >In this case the agent is logging in from a remote phone (pots line) and > >staying logged in. If they used agentcallbacklogin they could make > >outbound calls, but the long distance bill would hit their line, not the > >* box... > > > > > > > > > >>You could use Agentcallbacklogin instead - the queue will call them > >> > >> > >when > > > > > >>a call comes in, but they are free to make outbound calls in the > >> > >> > >meantime. > > > > > >>Julian. > >> > >>Damon Estep wrote: > >> > >> > >>>Is there a way for a logged in agent (hearing music on hold) to > >>> > >>> > >initiate > > > > > >>>an outbound call without logging out of the queue? > >>> > >>> > >>> > >>>We want sales agents to be able to make outcalls when there is no > >>>callers in queue, but still be logged in to get new inbound calls if > >>>they come in. > >>> > >>> > >>> > >_______________________________________________ > >Asterisk-Users mailing list > >[email protected] > >http://lists.digium.com/mailman/listinfo/asterisk-users > >To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > > > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
