In terms of operator support, they run the CSR stations based on their client software and have the Plantronics DA55 USB-to-Headset Adapter integrated with their CCS software. They say it works well. I've looked at this adapter before for softphone support. You need a decent PC workstation to run this configuration of course. We've been told that SIP phone support for their system is due in September. Aheeva wanted to be clear on that so we didn't confuse why SIP phones were shown on the quote diagram. It would be earlier, but its summer, vacations, etc. Hopefully that's not vapourware but they sounded confident during the conference call.
We are leaning towards having an actual phone on the desk and supporting those with PoE. PEI is not known for its stable power, especially lately. The fact that its Asterisk should give you at least some SIP phone support, even if you have to do some manual configuration. I just don't know what level is available in their web configuration screens right now. Ask Mario Kreslin. Most of their installs have been done overseas but they have call centres in Montreal and Saint John NB. Let us know how this goes, will you? I need all of the good vibes I can get to promote us buying this switch. Peter M. > Peter, > > Thanks for your input. I was checking them out last night, based on another > recommendation from a forum member. I have a question: Can you explain > what you mean by "softphones based on the Plantronics USB adapter"? The > other doubt I have is that you say "SIP phone support is coming", does this > mean the platform does not currently support SIP? It says on their website: > "Interoperates with any IP and non-IP PBXs currently on the market", which > leaves me a little confused as to where/how it integrates with the telephony > network. There are no diagrams on their website that help understand the > the potential design of their solution. > > Other than that, it sounds great! Just the type of thing I was looking for. > > Regards, > Michael > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > > Sent: Wednesday, July 19, 2006 08:10 > To: [email protected] > Subject: Re: [on-asterisk] Asterisk in Call Center environment... > > You need to check out Aheeva. They have a full call centre suite built on > Asterisk and have a close partnership with Digium. This will at least give > you an idea of call centre functionality, if nothing else. They have a VAR > program also, which will considerably enhance your training for their > system. > We were looking at their switch also, but I have no idea when we might go > with it. > > Pricing is basically per operator station plus setup and training costs. > They > can provide the servers and PoE switching hubs also. They currently > support softphones based on the Plantronics USB adapter, but SIP phone > support is coming. Ask for the screen captures. > > Peter M. ******************************************************** Peter MacFarlane, ACP Network Administration & Programming Target Call Center/ Message Centre P.E.I. ***************************************************************** OpenBSD's PF Firewall: Now available with CARP Failover. Nothing to do with fish, but everything to do with security! *****************************************************************
