We have been using asterisk 1.4.1 with Queue, and to simulate the missing agentcallbacklogin, we had to program the dialplan accordingly. That way the agents can login and enter their extension numbers and join the queues they are member of.
Along with this, we programmed a menu system, which interacts with our backend, MS SQL Server, allowing the customer to authenticate, get basic account info and support, before connecting to an agent. As for the management, I use Druid and raw file editing. (latter most of the time). Druid and Queuemetrics have been promoting each other, but for me Queuemetrics did not work, so I have been using AsteriskGuru's Queue Stats software, it works great for us. Remzi -----Original Message----- From: Jim Van Meggelen [mailto:[EMAIL PROTECTED] Sent: Wednesday, March 21, 2007 12:08 AM To: [email protected] Subject: [on-asterisk] Call Centre and Asterisk Folks, Any thoughts on how to do a call centre as part of an asterisk solution? I know that chan_queue basically works, but chan_agent is not good, and the management and reporting stuff is all over the map. Opinions, experiences, ideas? Jim -- Jim Van Meggelen Core Telecom Innovations [EMAIL PROTECTED] www.coretel.ca 416-425-6111 x6001 877-CORETEL x6001 (Canada) IAX2:[EMAIL PROTECTED]/6001 www.oreillynet.com/pub/au/2177 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.446 / Virus Database: 268.18.14/727 - Release Date: 19/03/2007 11:49 AM --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
