For our customer care center we are using Asterisk. I have been using Record application of the dialplan, whenever a user wants to exit a queue and leave a voice mail. However, there is one big catch, the user has to push # key to complete recording.
Here is my questions: 1. Record application has an exit status codes, however, I haven't figured out how to access to them. If the exit code is -1, that means the user hangup (according to docs). How can you access the exit code of record application? My idea is to detect the hangup, use DeadAgi to process the partially recorded file and email. 2. Is there a way to have Record application finish recording whether # is pressed or not (similar to voicemail application, when the user is done, they simply hangup) Do you have any other suggestions? I can possibly use the voicemail application for this as well, but haven't tried it yet. TIA, Remzi Turer
