I kind of have a link to ITWorld, but I thought it was an interesting read... 
I've copied the first few paragraphs below... click link for full article.

Asterisk lacks support for enterprises
By: Kathleen Lau
ComputerWorld Canada  (01 Nov 2007)
A recent survey of developers of the Asterisk platform, an open source 
telephony technology, revealed a surprising number of companies are choosing to 
develop their own Private Branch eXchange (PBX) systems. Those companies 
preferred to rely on in-house IT resources than work through integrators, or 
purchase off-the-shelf products from established manufacturers.

Conducted by media-processing hardware and software vendor PIKA Technologies 
Inc., the survey's results were based on 322 Asterisk developers globally.

As many as 30 per cent of respondents were building in-house PBX systems. This 
surprises Terry Atwood, PIKA's vice-president of sales, marketing and customer 
care, given the amount of IT and telephony knowledge typically required to 
deploy and support open source platforms.

"There's a lot of work being done to make it easier, but it's still not an easy 
thing to do," Atwood said.

Despite the complexity of building and supporting an internal open source 
telephony system, he said, some users like open source platforms because they 
are free. "Companies like Nortel, Avaya and Panasonic have fairly substantial 
markups on their products."

Besides being free, "for the technology geek, [Asterisk is] open and easy to 
modify".

Click link for full article...
http://www.itworldcanada.com/Pages/Docbase/ViewArticle.aspx?id=idgml-41a2b29a-c3a6-4629&Portal=d10e0410-71d5-4137-9405-6c9adc115df8&sub=1515464



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