I'd suggest some standard network problem determination steps first:
- repeat/replicate issue so that you can experience it
- test it with all other software turned off on the Sales Rep's machine
- investigate network through to the Asterisk server:
- does it work when laptop is hardwired as opposed to wi-fi
- does it work when they are in the office on the same LAN
Based on your description I doubt that the issue is within the Asterisk box
itself. I'd be looking at the ISP or conflicting software as the likely
culprits.
Cheers,
Dave.
On Jan 10, 2008 11:21 AM, Chuck Mariotti <[EMAIL PROTECTED]> wrote:
> Any suggestions on how to track down an issue with a remote sales rep
> using XLite Software Phone over the internet (SIP) to Asterisk.
>
> A few weeks ago, a sales rep started complaining that when a call is made
> (been using it for a year without an issue), 5-10 minute in, all of the
> sudden his clients can no longer hear him, but he can hear the client.
>
> Any suggestions on how to debug this (we are running Trixbox 2.2.4).
>
> No other sales reps are complaining.
>
> Regards,
>
> Chuck
>
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David Steele
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