I may not know a lot about phones, and I start from the position of liking Aastra because they are Canadian and have a good reputation, but here are things that I don't like about Aastra.
1. firmware can't be updated from a file. I have to fire up a TFTP. 2. call waiting isn't reliable despite the latest firmware (9143i) and you have to register another line appearance as the same extension to get a 2nd call (completely dumb). 3. BabyTel's VoIP service won't stay registered in there. It will in Linksys PAP2, Mitel 5220, X-Lite & others, but not Aastra. 4. the web interface often becomes unusable in IE, or changes to some ugly text only mode, this happens more often in HTTP, but also in HTTPS mode. 5. one of the firmware updates 6 months ago disabled the reset buttons from the web page. Apparently they still work in IE, but not firefox.... whatever. 6. sometimes the phone doesn't get the update from Asterisk that all VM has been reviewed and it's still presenting the stuttered dialtone and blinking message light. After a reboot it suddenly realizes that there are no messages (9143i). 7. My brother's 9143i sometimes spontaneously reboots in a call, even though his firmware is up to date and the same as mine. Mine doesn't do that, but his does from time to time. Having said all that I like the features and the quick boot up time is a plus. We're still using them, but I'm interested in seeing other phones as well. Cisco is giving me a pain right now in switching from their SCCP mode to SIP. I think as a rule it's good to avoid phones that have their own proprietary mode. Erik. -----Original Message----- From: Reza - Asterisk Consultant [mailto:[email protected]] Sent: Thursday, September 02, 2010 1:05 AM To: Mark Little Cc: Asterisk Users Group Subject: [on-asterisk] Which VoIP phone is better? One of our Asterisk servers we have close to 200 Aastra phones connected that I can speak of personally. Combined with our resellers and other ITSPs who purchase bulk trunks from us, our last count of known Aastra phones deployed exceeded over 2,000 in the past 3+ years. Within my 200+ phones personally deployed, not one had been returned after deployment. Clients who had the Aastra phones for over 5+ years now, are still happy and phones are working great. + POLYCOMS: At the quality & stability - I will say Polycoms are **THE BEST**. However provisioning them is a REAL PAIN in the behind and boot up time is a real pain too. Their firmwares are all standardized and firmware for one unit is compatible with the rest of the product line. Overall, I will say POLYCOM has the best engineering efforts put behind them but they have one major flaw: Provisioning and Bootup time. + AASTRA: At the deploy-ability, ease of configuration and short boot up time - Aastra phones have been beyond perfect in our real world deployments and MUCH easier to troubleshoot. The customer service & support from Aastra (at least to me) has been beyond what I expected (direct access to their engineers if needed). + LINKSYS/CISCO: Linksys/Cisco Phones (the new ones) are equally reliable and competitive. But I don't like them because they look like toys (We are a Linksys/Cisco partner but I hate their phone designs. I think it needs to look more business like and their series needs a face lift in terms of design) + SNOM - I know a lot of people like them, but to me they look like cheap plastic toys (Sorry SNOM supporters) + GRANDSTREAM - Grandstream phones - Well, I know my good friend Henry will stand by them! I think he's had good luck with them. But my experience with Grandstream phones has been extremely poor in terms of reliability. Another good friend stands by the product and has requested me to give Grandstream a 2nd chance. Supposedly they've changed their philosophy and vision and now making good products. (I'll let others give feedback on this) + No Name Chinese Aastra Knockouts - stay the heck away from them! I can also tell you first hand, that everyone who had SNOM or Grandstream, when we provided our loaner Aastra units to try out - never looked back on Snom or Grandstream. I think because the Aastra phones (original design bought out from Nortel) - are phones that most corporate users could relate to, as they somewhat resemble their OLD Meridian/Norstar phone systems. My preference is Aastra mainly because their phones have **never failed**. The phones that were broken because of negligence were replaced. They are also a Canadian company with amazing executives, tech support staff and engineers, most of whom I know personally. I am *very* pleased with the Aastra product line. If you like to be connected with the distributor of Aastra or wish to be a reseller, contact me off list and I will be happy to make the proper introduction. Alrighty now... enough postings for a day here :). I will visit again in a week or two. Cheers! Reza. On Wed, Sep 1, 2010 at 6:49 PM, Mark Little <[email protected]> wrote: > > Hey, > > Just wondering what phones you go with/recommend instead now? > > > Cheers, > Mark > > > On 01/09/2010 5:09 PM, Reza - Asterisk Consultant wrote: >> >> Erik: >> >> Trying to send you the necessary files but google is preventing it. >> Please send me a userid/password with an SSH account and/or FTP >> account (off-list) and I will drop the necessary files. Where did >> you buy the phone from and how much? These phones are considered >> "End of Life" -- and are not the best SIP phones if you ask me. We >> no longer use this phone on a production basis, but we do use them as >> test tools and demo units for customers. >> >> Kind regards, >> Reza. -- Toronto based VoIP / Asterisk Trainer, I.T. Consultant and Hosted PBX Solutions Provider. +1-647-476-2067. http://www.linkedin.com/in/seminar --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected] No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.851 / Virus Database: 271.1.1/3108 - Release Date: 09/02/10 02:34:00 --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
