Henry, I can understand your fear about this acquisition. As our business kept growing, I was running thin on supporting the network and our customers. This acquisition will help Unlimitel with more resources to help support and maintaining our network. You can still send your support questions to our ticketing system and your request will be assigned to the right person for resolution.
Primus loves our prepaid VoIP business model and it is a good addition to their existing offerings to customers. They have no intention to change anything and prices will remain the same. By combining our networks, we will see some expansion and we will be adding more cities to our networks in the near future. We were already using Primus internet and colocation facilities for the past 14 years and this was one of the reason why we had such good voice quality on the VoIP side of the calls. As for myself (Stephan Monette) I remain on board and I will still manage the whole Unlimitel business for Primus but with a lot more resources to help continue to grow the business. At the end, our customers get longer customer support hours, 24/7 staff to monitor and maintain our network and you can still contact me with your questions. Now that I will have more time on my hands, I will be coming to our TAUG meetings more often and hope to meet everyone. Thanks, Stephan Monette Unlimitel Inc. Tel.: 1-877-464-6638 Fax: (613) 482-1077 On 2011-04-07, at 9:22 AM, Henry Coleman wrote: > I have my concerns too. Big corporations dismiss the smaller guys as "not > their core business" and tend to jack up the prices to "reflect the true > cost of doing business". Perhaps Stephan could assure us that there will be > no minimum usage or higher monthly line charges. > > On Thu, Apr 7, 2011 at 8:46 AM, Julian Dunn <[email protected]> wrote: > >> I just received an email letting me know that Unlimitel's been acquired by >> Primus, and I wanted to pass along my congratulations to Stephan. >> >> I am worried, however, about the personalized level of service diminishing. >> Unlimitel's been a great provider for hobbyist and small PBX operators like >> myself and I'm not so sure Primus will be so helpful or tolerant. >> >> Here's the full announcement. >> >> - Julian >> >> -- >> >> Dear Valued Customer: >> We are very pleased to announce that Primus Business Services, a division >> of Primus Canada Inc., has acquired Unlimitel Inc. It is with great pleasure >> that we welcome you to the Primus Business Services community of customers – >> a Canadian base of over 60,000 business customers. >> Unlimitel has demonstrated technology leadership in the area of VoIP & >> SIP-based products, and a strong dedication to customer satisfaction and >> service quality. This level of service quality is consistent with our >> approach at Primus, and we are excited to work with Unlimitel to invest in >> and grow the service offerings to you, the customer. >> Unlimitel and Primus have worked together for many years as technology >> partners, and in some cases customers have been experiencing an >> Unlimitel/Primus quality of service already. We, at Primus, are confident >> that we can continue to provide Unlimitel customers with the excellent >> levels of service and quality that you have grown to expect. >> As a valued Unlimitel customer, you will benefit from new product and >> service initiatives, an expanded service area and a larger support >> organization. The Primus information and communication technology portfolio >> is designed to help you grow your business through scalable, cost-effective, >> and reliable value added services. >> Primus Business Services is a leading national data centre and managed >> services solutions provider, offering services that include virtual storage, >> security, disaster recovery, cloud computing, voice, and IP connectivity >> solutions. Primus Business Services owns and manages seven world-class, >> state-of-the-art data centres across Canada. >> We are very excited about the prospects ahead as we blend the considerable >> talents and technology of Primus Business Services and Unlimitel. Unlimitel >> will continue to run as a separate entity of Primus Business Services under >> the direction of Stephan Monette. >> We take pride in what we do and we look forward to earning your loyalty and >> support as our newest Primus customer. We encourage and welcome your input >> and look forward to building a long term relationship with you. >> Regards, >> >> >> >> >> AJ Byers >> Executive Vice President, Business Services >> Primus Telecommunications Canada Inc. >> >> Stephan Monette >> President >> Unlimitel Inc. >> >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: [email protected] >> For additional commands, e-mail: [email protected] >> >> > > > -- > * Henry Coleman* > [image: Picture] --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
