On Mon, Jan 16, 2012 at 3:47 PM, Henry Coleman <[email protected]> wrote: > My Asterisk based system is having problems call forwarding from an outside > trunk (SIP) > > internal ext. 200 ----------> internal ext. 201 ---------->Follow me > ext.201 or VmX ------------> external PSTN number --------->Works Okay > > BUT > > External PSTN number --------> IVR (press 2) -----------> internal > ext.201-----------> Follow me ext. or 201/VmX --------> external PSTN > number ------> "number cannot be completed....." > > The above is true for VmX locator and for Ring Groups as well > > This used to work until recently (about a month ago) . Looking at the log > file it seems to be a context problem (can send file if anyone can debug) >
Hi Henry, What you're trying to do seems reasonable to me. I'm not aware of anything obvious that would cause that, but here are some ideas in case it helps. I assume you're still running FreePBX. I'm not sure if you changed anything but the thing I most often overlook in that circumstance is the '#' at the end of the external number. That's the first thing I'd check for but I would think that your first case would fail if you were missing the '#'. I haven't used the 'VM Return to IVR' setting in the IVR setup but I could see how that might misbehave and cause IVR routed calls to be handled differently than ones that were direct-dialed. Similarly, check for the 'Return to IVR' checkbox on menu option 2 in your IVR. One option, for debugging or interim purposes, could be to create an extension of type 'custom' and set it's dial string to 'local/9PSTNNUMBER#@from-internal'. Obviously, you should put the external number in place of PSTNNUMBER. Because you're in from-internal, you have to specify the 9 (or whatever you're using for trunk selection) before the PSTN number. Good luck, Dave --------------------------------------------------------------------- To unsubscribe, e-mail: [email protected] For additional commands, e-mail: [email protected]
