If you have some more details, I can forward to some folks I know that may be able to help.
On Mon, Jun 22, 2015, 4:01 PM James Knott <james.kn...@rogers.com> wrote: > On 06/22/2015 03:46 PM, Ivan Kovacevic wrote: > > As in their wireless customer support number? > > > > Not to disparage the suggestion but I have my doubts about the return on > > time invested in trying to explain a fairly complex telecom issue to a > > customer service rep... and their ability to escalate the issue > effectively > > for a caller who is not even their subscriber (I think that's where I > will > > hit the first wall probably) > > In my experience, unlike Bell, Rogers help desk people are good about > escalating to the appropriate people, though you may have to ask for a > supervisor, if the person you're talking to doesn't know how to > escalate. Failing that, you can always try through the business office. > > --------------------------------------------------------------------- > To unsubscribe, e-mail: asterisk-unsubscr...@uc.org > For additional commands, e-mail: asterisk-h...@uc.org > >
