Hi Group I have a site that for years intermittently has periods where it loses PPPoE connectivity on a regular basis. After further investigation by one of my techs, it appears that when this is happening there is significant upstream congestion on the service due to a Veeam backup in progress. Note that I have set traffic shaping and the voice is not affected however it is when the PPPoE drops the connection e.g. Feb 9 12:40:33 3060-ETS_Ref-CM1 daemon.info pppd[362]: No response to 3 echo-requests
We have always blamed the access provider but have not been able to pinpoint the issue. I'm now thinking that possibly during this high congestion, LCP Echo Request/Reply are being delayed and/or dropped meaning that Astlinux thinks connectivity is lost and it resets the connection. So my questions are: 1. Is this possible? 2. If so, how can I fix it? Something in QoS? Can I change the PPPoE parameters for LCP echos maybe? 3. Would changing the service to IPoE fix the problem e.g. only DHCP then? Thanks all. Regards Michael Knill Managing Director D: +61 2 6189 1360 P: +61 2 6140 4656 E: michael.kn...@ipcsolutions.com.au<mailto:michael.kn...@ipcsolutions.com.au> W: ipcsolutions.com.au<https://ipcsolutions.com.au/> [Icon Description automatically generated] Smarter Business Communications
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