For some reason, the Reddit link on troubleshooting the firmware leads to nowhere.
Here is the Reddit link yet again (let's see if it works): https://www.reddit.com/r/linux/s/egXvRBYhYp Apologies for interrupting more than once. On 23 June 2025 8:22:57 pm IST, Bandhan Pramanik <bandhanpramanik06.f...@gmail.com> wrote: > Hello, > > An update on the situation. > > I installed Fedora KDE Plasma Spin, and the skip_otp option didn't work > there. KDE specifically said that the Wi-Fi is still connected but it is not > connecting to the Internet (confirming my suspicions as true, that the > network interface is not disappearing this time and the Destination Host is > unreachable, because of the network card). > > Only the following convoluted (and strictly step-by-step) solution seems to > potentially work (not tested on my own laptop yet): > https://www.reddit.com/r/linux/s/8VKDJ6QeP > (This solution has been taken from the GitHub Issue of the Pop!_OS repo) > > I used these exact sequence of steps before, and it worked properly. But this > time, I simply wrote the skip_otp option to /etc/modprobe.d, and it didn't > work. > > Reiterating my point: this issue seriously requires urgent attention because > it affects all the stable and longterm kernels as of now. > > Thanks, > > Bandhan Pramanik > > > On 23 June 2025 3:01:08 am IST, Bandhan Pramanik > <bandhanpramanik06.f...@gmail.com> wrote: > > Hello, > > > > This is to inform all that constant firmware crashes have been seen in > > the "Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter", > > which was shipped with the Dell Inspiron 5567 laptops. This affects > > every kernel release, including the stable and the longterm ones. > > > > All the logs have been taken after livebooting an Arch Linux ISO. > > > > Every distro has been tried, and it has been confirmed that some error > > of this kind is shown in every distro. > > > > ## Steps to reproduce the issue > > > > 1. Boot/liveboot any Linux ISO through this card (and possibly, this > > laptop). > > 2. Wi-Fi network interface appears. > > 3. Connect the Wi-Fi router to the computer. > > 4. A few moments/minutes after that, the touchpad stops working, and > > the network interface cannot even access the Internet anymore (BUT, > > the network interface might disappear, might not disappear). > > > > ## Affected distros and the necessary workarounds > > > > This has been the pattern on every distro and their corresponding > > kernels (LMDE, Linux Mint, Pop!_OS, Zorin, Kubuntu, KDE Neon, > > elementaryOS, Fedora, and even Arch). The fix which made these distros > > usable is to add two things: > > > > - Adding "options ath10k_core skip_otp=y" to a new conf file in > > /etc/modprobe.d. > > - Adding "pci=noaer" in GRUB kernel parameters so that the logs are > > not flooded with Multiple Correctable Errors. > > > > To defend my case (that it occurs in the other models of Inspiron 5567 > > too), I have recently contacted someone running Linux Mint on the same > > model. The answer was the same: the touchpad and the Wi-Fi stop > > simultaneously. > > > > ## Some of the limitations > > > > The kernel was tainted, but the other things have been properly noted > > in case they might provide some useful details. As stated, > > investigating why IRQ #16 is disabled will probably give us the > > answer. > > > > ## Logs provided > > > > All the logs in a combined manner can be found here: > > https://gist.github.com/BandhanPramanik/ddb0cb23eca03ca2ea43a1d832a16180 > > > > - Full dmesg: > > https://gist.github.com/BandhanPramanik/ddb0cb23eca03ca2ea43a1d832a16180#file-dmesg-log > > - Hostnamectl: > > https://gist.github.com/BandhanPramanik/ddb0cb23eca03ca2ea43a1d832a16180#file-hostnamectl-log > > - lspci: > > https://gist.github.com/BandhanPramanik/ddb0cb23eca03ca2ea43a1d832a16180#file-lspci-log > > - Modinfo of the driver: > > https://gist.github.com/BandhanPramanik/ddb0cb23eca03ca2ea43a1d832a16180#file-modinfo-log > > - Ping command: > > https://gist.github.com/BandhanPramanik/ddb0cb23eca03ca2ea43a1d832a16180#file-ping-log > > - /proc/interrupts: > > https://gist.github.com/BandhanPramanik/ddb0cb23eca03ca2ea43a1d832a16180#file-proc_interrupts-log > > - IP addr command (Heavily Redacted): > > https://gist.github.com/BandhanPramanik/ddb0cb23eca03ca2ea43a1d832a16180#file-ip_addr-log > > > > Lastly, this issue on the GitHub repository of Pop!_OS 'might' be > > relevant: https://github.com/pop-os/pop/issues/1470 > > > > It would be highly appreciated if the matter were looked into. > > > > Thanks, > > > > Bandhan Pramanik
