Begin forwarded message:

From: "Peter Altschul" <[email protected]>
Date: February 20, 2013, 8:40:39 PM CST
To: "'Discussion list for ACB human service professionals'" <[email protected]>, 
<[email protected]>, "'Acb List'" <[email protected]>
Subject: [acb-l] FW: [Nfbnet-members-list] Lawyers Seeking Help with Marriott 
Lawsuit

 
 
The attorneys listed below are interested in talking with any current or former 
blind or print disabled employees or applicants from the Marriott hotel chain.  
The attorneys represent a group of blind or print disabled persons who were 
denied advancement or other employment opportunities because of Marriott’s use 
of inaccessible computer software and its failure to reasonably accommodate 
persons using JAWS and other screen readers.  Please liberally share this 
notice and the below press release with your networks so we can get the message 
out to those blind persons who might benefit from participating in this class 
action.

 

 

FOR IMMEDIATE RELEASE

Contact:  Jinny Kim, 415-864-8848, [email protected], www.las-elc.org
               Timothy Elder, 410-415-3493, [email protected], 
www.trelegal.com 
LAWSUIT CLAIMS MARRIOTT DISCRIMINATES AGAINST BLIND EMPLOYEES
CLASS ACTION SEEKS EQUAL ACCESS TO PROMOTIONS, COMPUTER SOFTWARE
(SAN DIEGO, CA, February 6, 2013) – Today, the Legal Aid Society – Employment 
Law Center (LAS-ELC) and TRE Legal filed a class action lawsuit in federal 
court against Marriott, alleging that the hotel giant discriminates against 
blind and disabled employees by requiring its managers to use inaccessible 
computer software and rejecting accessible alternatives. 

Ali Faraj is a blind Marriott employee who has been excluded from advancement 
to a management position with Marriott based on the hotel chain’s requirement 
that managers use a Sales Force Automation (SFA) software program by the Oracle 
Corporation called Siebel CRM (Customer Relation Management).  Despite 
requests, Marriott has refused to configure or modify its SFA software so that 
disabled persons such as Mr. Faraj who use screen-reading software can serve as 
managers. 

Mr. Faraj has worked for the Marriot hotel chain since 2005, and is currently 
an Event Billing Specialist at the San Diego Marriott Marquis.  Like other 
blind employees of Marriott, Mr. Faraj uses computers by relying on JAWS screen 
reader software, a program that translates computer text into audible speech or 
refreshable Braille data.  JAWS enables blind people and others with reading 
and print disabilities to access documents and digital information on computers 
and thus become productive and independent workers. 

“I have a B.A. in Hospitality Business, and more than ten years of experience 
in the industry, including my nearly eight successful years with Marriott.  I 
want to advance,” said Mr. Faraj.  “But Marriott managers keep telling me that 
I cannot be promoted into a position requiring use of Siebel CRM.  That’s not 
fair.” 

He added that a Marriott HR manager has acknowledged that he is more qualified 
than other candidates placed by Marriott into management. 

The lawsuit alleges that there are nondiscriminatory alternatives to Marriott’s 
current software system, including replacing Siebel CRM with alternative, 
JAWS-accessible SFA software, updating and upgrading the existing Seibel CRM 
software to make it JAWS-accessible system-wide, and adding individualized 
modifications or scripts to the existing Seibel CRM software to make it 
JAWS-accessible to particular individuals.

“Marriott contends that it would cost more than $1,000,000 to fix the 
problems,” said Timothy Elder, a principle of TRE Legal and an attorney for Mr. 
Faraj.  “That is just not the case.  One solution would cost less than $50,000 
and would open up competitive employment opportunities for many blind and 
disabled Marriott workers. 

Mr. Elder further disputed that the fix would impose an undue hardship on the 
company.  According to reports, Marriott International had revenues of $12.3 
billion for 2011, and has assets worth $5.9 billion; Host Marriott has assets 
totaling $11.3 billion.

In recent months, Marriott has expanded the Seibel CRM software configuration, 
integrating additional computer programs into the inaccessible platform.  This 
expansion further threatens the employment opportunities of Mr. Faraj and other 
blind and disabled employees by reaching additional jobs at Marriott. 

“The Americans with Disabilities Act prohibits employers from using selection 
criteria and methods of administration that exclude persons with disabilities,” 
said Jinny Kim, senior staff attorney with LAS-ELC and counsel for Mr. Faraj.  
“This case seeks to dismantle unnecessary barriers created by an employer’s 
technology.” 

The class action lawsuit requests a determination from the court that Marriott 
is in violation of the Americans with Disabilities Act, and a court order 
requiring Marriott to make the required changes to its software system and 
related policies on behalf of a class of affected workers.  The case also seeks 
damages and other relief for Mr. Faraj. 

Lawyers on the case are interested in speaking with any Marriott employee who 
uses screen-reading software.  They may also be contacted to set up telephone 
interviews with Mr. Faraj.
###
About the Legal Aid Society-Employment Law Center   |   www.las-elc.org
Founded in 1916, the Legal Aid Society-Employment Law Center protects the 
rights and economic self-sufficiency of working poor people and marginalized 
communities by providing free legal services, education, and advocacy. Using 
the law as a tool, we help low-wage workers create the best possible future for 
themselves and their families.

About the TRE Legal Practice   |   www.trelegal.com
Founded by attorney Timothy Elder, TRE Legal is a civil rights law firm 
fighting discrimination against disabled people and specializing in the rights 
of the blind to access employment, education, government programs, public 
accommodations, accessible technology and  all other aspects of society.
 
 
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ATI (Adaptive Technology Inc.)
A special interest affiliate of the Missouri Council of the Blind
http://moblind.org/membership/affiliates/adaptive_technology

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