Hello, all,
Last week on my way to Oregon I met a gentleman who works for Google and expressed interest in our capcha difficulties. he subsequently sent me the below email which I originally sent to this list from my work email which is not subscribed. Anyhow, here is Chris's message, and I have written to him with an apology for not thanking him sooner, as I was waiting to see if any of you had input you would like me to pass along. I am doing all this while flying which I still can't get over. Best, Sheila 816-896-6552 Begin forwarded message: From: Sheila Styron <[email protected]> Date: August 23, 2013, 6:03:45 PM PDT To: Sheila Styron <[email protected]> Subject: Fwd: Captcha for the Blind Best, Sheila 816-896-6552 Begin forwarded message: From: Chris Smith <[email protected]> Date: August 16, 2013, 10:41:59 AM PDT To: <[email protected]> Subject: Captcha for the Blind Sheila, It was a real pleasure meeting you yesterday on our flight to Las Vegas. I also enjoyed the company of your dog, Gretchie. Thanks for the awesome feedback regarding the audio captcha's. I wanted to give you a quick update. I sent an email to the Google team that handles this and I will have you know that they are taking this seriously. Within 30 mins of my email, I have received 5 different responses. So far, they are considering new ideas to make this a better experience for the blind. For example, they are considering using sounds like a animal sound or a bell and have the blind identify types of sounds instead. Or use a series of beeps and count them. Also, they are looking into having a phone call for security purposes, etc. I am not for sure on the final decision other than they are making the adjustments. Can't promise when, but its in the works. Either way, I wanted you to know that action has been taken. Also, I have to be honest it gave my goose bumps to know I work for a company that takes every customer concern seriously and that you & I may have just changed how the blind interact with Google products. You have inspired me as well. Glad I got to know you. Hope you enjoy your trip to Oregon. Warmest regards, Chris Smith | Technical Program Manager-MDU | (650) 762-6499 | [email protected]
_______________________________________________ ATI (Adaptive Technology Inc.) A special interest affiliate of the Missouri Council of the Blind http://moblind.org/membership/affiliates/adaptive_technology
