Re: CodeFactory Eloquence
Use the contact us form on their web site, that's how I got a response from them, though to be fair, my inquiry wasn't a request for tech support.
Since A T Guys are just resellers, there may be little they can do in regards to the activation server, but they might be able to help you get a response.
However, I think using the form on Code Factory's web site is preferable since it eliminates anyone having to play the middleman.
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