Re: Accessibility of online therapy apps?
I have a bit of troubling news regarding BetterHelp. It comes in the form of a reply email I got a short time ago, which I will quote here:
Hi Gregg,
Thanks for contacting us. We can't confirm if our platform will be accessible with a screenreader. However, we have had some reports that some of our users had trouble using their screenreader.
Please don't hesitate to reply to this message if you have further questions.
Warm regards,
Kellie
I am going to follow through on this, asking whether or not the engineering team is working on these issues and whether or not I, as a potential user, would get my money back in the event that the service was unusable. If I have follow-up, I'll post it here for all and sundry.
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