Re: broken external hard drive: anyone able to help?

That's the point though, they have access to software and hardware clearly not meant for consumers. DiskDrill is the closest it gets to having your own personal data recovery lab, but it is fairly expensive (80 bucks for a license.) Even so, that only applies to magnetic drives which I assume is what you have. SSd's are virtually unrecoverable especially if Trim is enabled as it should be. Backup! Backup your backups! Backup the backups of your backups!
The price of magnetic drives is drastically decreasing now, and there are almost always some that are on discount. Remember, ssd's give you plenty of warning before they're done in, and even when they are you can still read off the cells you just can't write new data. Magnetic drives can fail seconds after they were doing just fine previously.

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