could this be a hardware issue?

hello.
I am having a problem with my Bluetooth.
I can't connect any devices to my pc via Bluetooth. so to try and fix it, I whent to device manager. and I looked at the Bluetooth HID device, and I saw this.
This device cannot start. (Code 10)
I googled how to fix it, and tried didn't work. updating drivers also didn't work.
any ideas?

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