Impeller;158351 Wrote: > They don't tend to deal with Rotel anymore - apparently, although the > equipment was good, their customer service was terrible, and customers > were left waiting for items. My customer service experience with Rotel was excellent, although not the typical, "It's broken, and it needs repair."
I bought an early RSP-1068 home theater preamp/processor. I discovered a bug in the firmware when a particular configuration was set up in the menu. (This bug related to how it handled video.) Initially, the customer service person gave me the usual mumbo jumbo that the problem was in my TV set. But I was able to demonstrate that it was clearly in the Rotel. The CSR then recreated the problem in his own system, and told me he would refer it to the firmware engineers in Asia. The NEXT DAY, I received an email with a test version of new firmware that fixed the bug. I have managed software development projects where I couldn't get my own engineers to fix a bug that fast. -- TiredLegs ------------------------------------------------------------------------ TiredLegs's Profile: http://forums.slimdevices.com/member.php?userid=6201 View this thread: http://forums.slimdevices.com/showthread.php?t=30074 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/audiophiles
