Yeah, service is surprisingly easy, and people find it so easy to tell it from sales. Some companies want you to be happy, so you tell everyone, and some want to sell you stuff.
Selling direct cuts out such a lot of overhead (mainly dealer margin) that one should expect both good prices and good service. However, the manufacturers are used to dealing with professionals (i.e. dealers); this means they aren't used to providing service. My angle on BC is that they should expect returns from selling direct, whether they make this offer or not - some people will return the product, it's inevitable. However, a far lower percentage will do this than the dealer takes (assuming the product is OK), so you're quids in. Getting a claw-back strikes me as greed, or ineptitude. They're trying to sell rather than provide a service. Desperation? Adam -- adamslim SB3 into Derek Shek d2, Shanling CDT-100, Rotel RT-990BX, Esoteric Audio Research 859, Living Voice Auditorium IIs, Nordost cables http://www.last.fm/user/AdamSlim/ ------------------------------------------------------------------------ adamslim's Profile: http://forums.slimdevices.com/member.php?userid=7355 View this thread: http://forums.slimdevices.com/showthread.php?t=31562 _______________________________________________ audiophiles mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/audiophiles
