the 10db figure is an estimate, subjectively 2 times louder. In terms of
the preamp volume I had to turn the volume down by 1/4 of the dial to
level match again after plugging in the intona device. So I am
comfortable ruling out Placebo.  If you disagree and still think I am
self delusional, that's fine with me - but your further contribution to
this thread would be illogical.

The change that I made was 1 USB printer cable replaced by 1 new short
cable + 1 intona device + 1 new short cable, no audiophile cables were
used in this test.  Anyway this is the reply that I got from the
manufacturer

"
the data itself will not be modified by the isolator. This is proven by
the checksum mechanism.
The only thing that I can think of is that some control packets (e.g.
gain information) are missing, resulting from a lousy connection.
There are very often issues using "audiophile" USB cables along with the
isolator, having "intentionally" broken screens or similar. Thus being
defective from normative view.
In case of that: please check again using standard, "printer grade"
cables (even no ferrites, ideally wearing "USB certified" logo).
This is a sensitive point in the isolator because it breaks the shield
by definition - another break by a "defective" cable leads to a higher
transmission error rate.
"

I will retry as the manufacturer proposed - but this will not be for a
few days.


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