cliveb wrote: > I've just moved house and as a test of which ISP to go for decided to > try calling their tech support numbers and see how quickly they > answered. Zen picked up after a few seconds. > > In that time BT, Virgin or Sky would still be taking you through their > initial menu options and disclaimers about "high levels of calls leading > to delays" (is there ever a time when they're NOT in that state?) before > even getting into the on-hold queue. > > NB. Other high quality ISPs are available, eg. Andrews & Arnold have a > stellar reputation.I take your point about Virgin tech support. The most > annoying thing is they won't even talk to you the first time you call, you need to call back after trying all the useless "turn it off and turn it again" troubleshooting procedures first. Also when they run a remote test of your installation I have never known it to find a fault. Their broadband product is pretty good though.When we had an issue with the phone line we were switched to VOIP which I suspect is a clever ploy to make it impossible to phone to complain when the broadband fails [emoji3].
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