Gerald,
AuditNet has sample customer services questionnaires submitted by audit
departments. Go to www.auditnet.org and then go to the AuditNet library and
select "Audit Customer Surveys".
Jim
At 09:21 AM 8/16/01 +0200, Gerald Byleveld wrote:
>As a fairly new in-house internal audit function, we would like to get some
>feedback from our "customers".
>I want to design a customer service questionnaire, and was hoping that
>someone can share some guidelines
>for developing such a questionnaire, maybe even an example.
>
>Rgds
>
>GERALD BYLEVELD
>Senior Auditor
>Corporate Risk Management
>Medscheme (Pty) Ltd
>Tel: (011) 510-2231
>Fax: (011) 463-5195
>Cell: 082-852-6450
>
>
>
>
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