I am auditing the customer relationship management department of our hospitality group. The software being used by them has been designed in-house by our data warehouse manager who has integrated the property management system & the point of sales data into the CRM program.
Please advice from an:
· IS point of view, what would be the risks associated with running an in-house CRM program, requirements needed and main areas to audit in the program.
· Operation point of view, what risks would be involved in a CRM package and specific auditing checkpoints.
Kind regards,
Robin Mathews
