Is that to say Telstra came out to work on the 1941 / interface card in
some way? If not what work did they attend to?
Is it externally mounted antenna plugged into the HWIC? Did they move
anything? Loose connectors?
I don't see why a Telstra tech would come to site for a 4G service in
general unless they manage the connecting piece of equipment - in which
case yeah you might need to spend some time with the entry level script
followers to convince them to lodge a fault until it gets to higher
level hands.
------ Original Message ------
From: "Steve Hille" <[email protected]>
To: "[email protected]" <[email protected]>
Sent: 21/02/2022 8:26:27 PM
Subject: [AusNOG] Telstra 4G issue - Forestania
Hi folks,
I have a site in outback Western Australia (Forestania) where I run a
1941 with a 4G HWIC out to Telstra.
Someone from Telstra was at site last week and now the network is
unuseable, I can get pings through at like 5 second intervals,
sometimes it gets a little better but it has become almost completely
unuseable.
Calling the Telstra support line and going to someone in the Philipines
is going to get me exactly nowhere other than a headache, has anyone
got any thoughts on how to get to Telstra support that might actually
be able to help me?
Cheers,
Steve
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