Interesting regarding the voice authentication. I have this feature when transferring large amounts with an Aussie based bank.
On Wed, 28 Sept 2022 at 10:48, Scott Howard <[email protected]> wrote: > On Tue, Sep 27, 2022 at 5:32 PM Andrew Oakeley <[email protected]> > wrote: > >> I am sick of my bank and teleco calling me and saying “Before we go any >> further can you please tell me your date of birth so we can confirm we are >> talking to the right person”…. Well how about you confirm who you are >> before I disclose my DOB to someone who has randomly called me. >> > > This is starting to happen in the US. The combination of SHAKEN/STIR > caller id authentication, along with things like Android "Verified Calls" ( > https://developers.google.com/business-communications/verified-calls) and > Apple's equivalent mean that it's far easier to confirm the caller really > is who they are saying they are. When I get a call from my US bank (on my > US phone), it clearly states who it's from, and that the call is verified > to be from them. > > Unfortunately it's otherwise a hard problem to solve. Sure, there are > "simple" solutions (like asking to call back on the number on your card) > but these are an imposition on both sides. The average consumer doesn't > understand the problem, so when companies do add additional steps like > that, it's seen as a negative by the customer. > > Scott > _______________________________________________ > AusNOG mailing list > [email protected] > https://lists.ausnog.net/mailman/listinfo/ausnog >
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