If it's a .com.au, you can simply request the registry key from the registry directly: http://whois.ausregistry.com.au/password_recovery/recover_password.jsp?tab=0
Then put the transfer in to a more reputable registrar (aka synergy, being the only non-shit one left now?), and a few days later you're good to go :) On 13 September 2017 at 20:15, Chris Gibbs <[email protected]> wrote: > Hey Noggers, > > We are having an issue with MelbourneIT and their domain and DNS hosting. > We have been back and forth with their support department for the past week > trying to make changes to a customers records. Apparently there is a major > issue with their portal and they said there would be 4-5days / weeks / > months for it to return. > > We however came unstuck and are currently half way through a O365 > migration without the ability to update the dozens of records required for > the cutover. MelbourneIT did create one manual record for us but this seems > to be an ongoing issue and they are now reluctant to create more 'manual' > records for fear of it being wiped out when their console application comes > back online. > > We have spoken to them probably 10 times via phone and updated multiple > times via email without progressing. > > We have also noticed that two of the name servers that our customers > domain use are gone, not sure what is going on. > > ns2.easyclouddns.net > ns3.easyclouddns.net > > Is there someone that can ping me offlist please with an escalation path > please? > > On a sidenote, we also discussed getting auth codes to transfer away after > these issues but was informed it is not currently possible while their > portal is down. What recourse do we have available on behalf of our > customer to force a transfer to another provider please. The domain in > question is a .com.au > > Kind Regards, > > Chris Gibbs / Managing Director > [email protected] / 0417942837 > > Chribbs Design > Bateau Bay, NSW, 2261 > http://www.chribbsdesign.com.au > > [image: Facebook] <https://www.facebook.com/Chribbsdesign>[image: > Twitter] <https://twitter.com/ChribbsDesign>[image: Linkedin] > <https://au.linkedin.com/in/christophergibbs> [image: skype] > > [image: Please upload your banner] > > _______________________________________________ > AusNOG mailing list > [email protected] > http://lists.ausnog.net/mailman/listinfo/ausnog > > -- Damien Gardner Jnr VK2TDG. Dip EE. GradIEAust [email protected] - http://www.rendrag.net/ -- We rode on the winds of the rising storm, We ran to the sounds of thunder. We danced among the lightning bolts, and tore the world asunder
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